Terms & Condition

1. Company Information

Truvi (“Truvi,” “we,” “our,” or “us”) provides video communication and reporting software designed for home service businesses and related industries.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

3. Services Provided

Truvi provides tools that allow businesses to:

• Record and upload service-related videos

• Send videos to customers via text message and email

• Store and manage customer communication records

• Improve customer communication, transparency, and engagement

• Access analytics, reporting, and related features

We may modify, improve, suspend, or discontinue portions of the Services at any time without prior notice.

4. Account Registration

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information

• Maintain the security of your login credentials

• Promptly update account information if it changes

• Accept responsibility for all activity under your account

You are responsible for maintaining the confidentiality of your password and account access.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation

• Upload false, misleading, defamatory, or fraudulent content

• Harass, threaten, or abuse others

• Send spam or unauthorized marketing communications

• Infringe upon intellectual property rights

• Upload malicious code, viruses, or harmful software

• Attempt unauthorized access to systems or accounts

• Record or distribute unlawful, offensive, or discriminatory content

Truvi reserves the right to suspend or terminate accounts that violate these Terms.

6. Customer Data and Content

Users retain ownership of the videos, images, text, and other content they upload (“User Content”).

By uploading content to the Services, you grant Truvi a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display User Content solely for the purpose of operating and improving the Services.

You represent and warrant that:

• You own or have rights to all uploaded content

• You have obtained any required customer consents

• Your content does not violate any law or third-party rights

Truvi does not claim ownership of your User Content.

7. SMS and Email Communications

Certain features may involve sending communications via SMS, MMS, email, or other messaging platforms.

You acknowledge and agree that:

• You are responsible for obtaining proper customer consent before sending communications

• You will comply with all applicable laws, including TCPA, CAN-SPAM, and related messaging regulations

• Message and data rates may apply

• Delivery timing is not guaranteed

Truvi is not responsible for carrier delays, filtering, or undelivered messages.

8. AI and Automated Features

Truvi may offer artificial intelligence or automated analysis features, including transcription, quality review, summaries, or recommendations.

These features are provided for informational purposes only and may not always be accurate. Users are responsible for independently reviewing all outputs before relying on them.

Truvi disclaims liability arising from decisions made based on automated outputs.

9. Subscription Fees and Billing

Certain Services require payment of subscription fees.

By subscribing, you agree to:

• Pay all applicable fees and taxes

• Provide valid payment information

• Authorize recurring billing where applicable

Unless otherwise stated:

• Subscription fees are billed in advance

• Payments are non-refundable

• Plans automatically renew until canceled

We reserve the right to modify pricing with reasonable notice.

10. Cancellation and Termination

You may cancel your subscription at any time according to your account settings or subscription agreement.

Truvi may suspend or terminate access to the Services if:

• You violate these Terms

• Payment obligations are not met

• We reasonably believe your use poses legal or security risks

Termination does not relieve you of outstanding payment obligations.

11. Intellectual Property

All Truvi branding, software, designs, graphics, workflows, trademarks, logos, and related intellectual property are owned by Truvi or its licensors.

Except for limited rights expressly granted under these Terms, no rights are transferred to you.

You may not:

• Copy or reverse engineer the platform

• Resell or sublicense the Services

• Use Truvi branding without written permission

• Modify or create derivative works from the software

12. Third-Party Services

The Services may integrate with third-party platforms such as email providers, CRM systems, payment processors, phone carriers, or messaging services.

Truvi is not responsible for:

• Third-party outages or failures

• Data practices of third parties

• Changes to external platforms or APIs

Your use of third-party services may also be governed by separate terms and policies.

13. Data Security

Truvi implements commercially reasonable safeguards intended to protect user information.

However, no online platform can guarantee absolute security. You acknowledge that use of the internet and cloud-based systems carries inherent risks.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEVUE DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not guarantee specific business results, increased revenue, customer retention, or marketing performance.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEVUE SHALL NOT BE LIABLE FOR:

• INDIRECT OR CONSEQUENTIAL DAMAGES

• LOST PROFITS OR REVENUE

• LOSS OF DATA

• BUSINESS INTERRUPTION

• REPUTATIONAL HARM

IN NO EVENT SHALL TRUEVUE’S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO TRUEVUE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

16. Indemnification

You agree to defend, indemnify, and hold harmless Truvi and its affiliates, officers, employees, and agents from claims, damages, liabilities, and expenses arising from:

• Your use of the Services

• Your User Content

• Violations of these Terms

• Violations of applicable law

• Claims related to communications sent through the platform

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Utah, without regard to conflict of law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Utah.

18. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

19. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Truvi
Email: support@truevue.com
Website: truevue.com

20. Entire Agreement

These Terms constitute the entire agreement between you and TrueVue regarding the Services and supersede all prior agreements or understandings relating to the subject matter herein.